Activity 2: Overview of Social Skill: P-2-4 Active Listening Today we will talk about a skill that is often taken for granted, active listening. Active Listening An active way of hearing what the other person is saying to you Active Listening - Definition 5 Content Notes Let’s get started on our social skill for today: active listening. 4. Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. Popcorn Storytelling. 15. Have participants pair up with a partner for a role play. This game is fun for all ages. These games have been around for decades and are still fantastic for teaching active listening skills. Trust Battery. Any successful interaction depends a great deal on our ability to efficaciously convey our thoughts, ideas, and emotions. Active Listening. One person can be the difficult customer and the other the customer service rep, then they can switch roles. Participants take turns practising active listening and peer coaching. Please retain any notes that you make before or during the meeting as these will be collected in … If you find it hard to engage in active listening, consider whether there might be something getting in the … When roles are reversed, a person with sub-par listening skills can be made more aware of how frustrating this is for others when they are trying to communicate. Active listening skills K.Shankar Ram adds: "After asking the group to do an exercise as recommended (A & B) I do this which brings out the importance of listening: I ask all the members to write the names of three people whom they consider as good listeners. You will then have up to 20 minutes for the meeting with Sam. This creates the learning tool of the group providing ‘advice’ to the facilitator. This activity helps to improve active listening – an essential skill for any leader. Active listening plays an important role here. Role play also plays an important role in improving language and listening skills as many activities are in a group setting. Red Light, Green Light; Simon Says; Musical Chairs . Active listening is an important social skill that has value in a variety of social settings. Managers can engage in role-playing exercises where they play the part of the employee and someone else plays the part of the manager. For five minutes the speaker elaborates on … Have the group sit in a circle. Step 1: One partner takes a turn as speaker, the other as listener and the third takes on the role as observer. Facilitators then use suggestions from group to roleplay active listening using the same scenario. 2. Brief discussion on what was different and the aims of active listening. Listening role–play activity You and two friends can practice effective listening with each another. Difficult Customer Role Play. 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